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Page opens but instantly grey out.

  • 5 replies
  • 0 have this problem
  • 84 views
  • Last reply by Mike Hoar

Mike Hoar
Mike Hoar

I want to unsubscribe form emails from a company MyHeritage, but when I click the link the page opens then instantly greys out so I cannot do anything. This happens with another trusted web site as well

I want to unsubscribe form emails from a company MyHeritage, but when I click the link the page opens then instantly greys out so I cannot do anything. This happens with another trusted web site as well

All Replies (5)

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi Mike

Is this happening only in pages where you are unsubscribing from mailing lists?

I am thinking that it could be how the "one click" opt out is implemented on some of those pages and possibly interacting with Enhanced Tracking Protection or any add-ons that you may have installed in Firefox.

Mike Hoar
Mike Hoar Question owner

It is happening on e a particular email where i click the unsubscribe link and on another page where I click download a document

Paul
Paul
  • Moderator
  • Top 10 Contributor

Do you have any add-ons installed in Firefox?

Mike Hoar
Mike Hoar Question owner

Several. Should I switch them off one by one and try again?

Mike Hoar
Mike Hoar Question owner

Don't know what I did but it is working now, Thanks for you help.Mike