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Saved passwords lost

  • 2 replies
  • 0 have this problem
  • 10 views
  • Last reply by s_r_allen

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I was on a website and noticed I was signed out, so I went to log in, but the browser did not display the username/password like it usually does. I clicked on the hamburger menu to go to my passwords and I noticed that it said "Account disconnected" at the top. I figured this was the issue, so I clicked it to log in. After going through the forgot password steps, I got logged in to Mozilla. Firefox then prompted me if I wanted to save that password and I clicked yes. I then went to the password manager and the only one listed was the Mozilla password that I just saved. After some digging, I found there was a logins.json.corrupt file in the profile folder. I tried renaming it to logins.json but that does not work. I tried viewing the corrupt file, but it was not legible.

Is there any way to recover the passwords or are they gone for good?

I was on a website and noticed I was signed out, so I went to log in, but the browser did not display the username/password like it usually does. I clicked on the hamburger menu to go to my passwords and I noticed that it said "Account disconnected" at the top. I figured this was the issue, so I clicked it to log in. After going through the forgot password steps, I got logged in to Mozilla. Firefox then prompted me if I wanted to save that password and I clicked yes. I then went to the password manager and the only one listed was the Mozilla password that I just saved. After some digging, I found there was a logins.json.corrupt file in the profile folder. I tried renaming it to logins.json but that does not work. I tried viewing the corrupt file, but it was not legible. Is there any way to recover the passwords or are they gone for good?

All Replies (2)

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Hi

Do you still have the passwords on a second device connected to Firefox Sync?

Helpful?

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Unfortunately, no

Helpful?

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