I cannot receive my emails from sbcglobal.net (att.net)

The settings are shown here:

https://www.att.com/support/article/dsl-high-speed/KM1010523/

You must create a secure mail key and use that in TB in place of the account password.

I have done the secure key (numerous times)

I have checked my inbound and outbound settings

I have gone through other threads with the same issues and did everything that was suggested.

It is still not pulling

Is there anything else I can do to try to resolve this ?

My life / work is completely tied up in these folders and this program

I appreciate any and all help!

There could be some external app that's blocking connections (although specific error messages haven't been stated). Disable a VPN if present, or test the process with Windows running in safe mode, which bypasses startup apps that are possibly interfering.

Tried your suggestions - still not connecting

I don't get an error code. I get this:

Login to server inbound.att.net with username Stacey@sbcglobal.net failed.

then it asks for my password - which is the secure mail key - which it doesn't except.

I guess i just need to find a new email platform / service thing. But, I don't know what may or may not be any good.

I really like this one, but I have had this issue a few months ago and here it is back again.

I am stumped on how to get it connected.

I truly appreciate your help! (and patience) If I delete the program and start over, do you have any idea if I will loose all my folder and information?

It looks like you have the correct settings, according to:

https://www.att.com/support/article/dsl-high-speed/KM1010523/

which is why I suggested testing in Windows safe mode. Results?

There's seldom any benefit in uninstalling/reinstalling the app, as this doesn't affect user data in the profile folder. But you can see if things work in a new profile (Help/Troubleshooting Info, about:profiles), and if they do, deal with transferring from the old to the new profile later.