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When messages arrive, there is no sound

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Bonnie2
Bonnie2
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This has happened quite recently.

I receive messages and I can see from the icon on the status line how many have come in. However, there is no sound.

I have looked at Settings........ Incoming Mails.......... When new messages arrive.....

Play a Sound is ticked and I have chosen Default system sound and tested it on this screen.

Can you help please? In the simplest language possible...........

PS - I have a sound bar which works

This has happened quite recently. I receive messages and I can see from the icon on the status line how many have come in. However, there is no sound. I have looked at Settings........ Incoming Mails.......... When new messages arrive..... Play a Sound is ticked and I have chosen Default system sound and tested it on this screen. Can you help please? In the simplest language possible........... PS - I have a sound bar which works

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