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Thunderbird not working with ATT.NET account

  • 2 replies
  • 1 has this problem
  • 42 views
  • Last reply by Wayne Mery

mjandersen
mjandersen
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Thunderbird suddenly stopped working for this "att.net" email at the end of July. Per the online support, I deleted the account in Thunderbird. When trying to add the account back, the "configuration found in Mozilla ISPDB" worked, but now gets an authentication error (probably wrong configuration) when I try to add it back in.

I can reach my att.net emails directly (account login and password work), but Thunderbird will not activate or access this ATT.NET account. (My other Thunderbird emails are working.)

Please help.

Thunderbird suddenly stopped working for this "att.net" email at the end of July. Per the online support, I deleted the account in Thunderbird. When trying to add the account back, the "configuration found in Mozilla ISPDB" worked, but now gets an authentication error (probably wrong configuration) when I try to add it back in. I can reach my att.net emails directly (account login and password work), but Thunderbird will not activate or access this ATT.NET account. (My other Thunderbird emails are working.) Please help.

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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You have to create a secure mail key on the AT&T site and use that in TB in place of the account password.

https://www.att.com/support/article/dsl-high-speed/KM1010523/

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Wayne Mery
Wayne Mery
  • Top 10 Contributor
  • Moderator
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reporter,

  • If your issue is solved, please come back to mark one of the comments "Solves the problem".
  • If your issue is NOT solved, please come back to provide more details, such as mail provider and account configuration details

Thanks

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