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"Authentication failed" error when adding Exchange account in Account Hub (accounthub)

  • 4 replies
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  • Last reply by Wayne Mery
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floen
floen

I was thrilled to learn that in the latest releases of Thunderbird, the developers added native Exchange account support.

I was able to successfully add one of my Exchange accounts; however, for another, I get an error:

"Authentication failed. Please check the username and password" (see attached image)

The dialog box hangs with a frozen spinning wheel. Pressing escape closes the dialog box.

I made sure that the email address was correct. If it helps diagnose the problem, the email domain is @uvic.ca (University of Victoria). I am on version 141.0 of Thunderbird (64-bit).

With such a recent feature, there are sure to be bugs, so I thought that I would report this one. Thank you in advance for any help.

I was thrilled to learn that in the latest releases of Thunderbird, the developers added native Exchange account support. I was able to successfully add one of my Exchange accounts; however, for another, I get an error: "Authentication failed. Please check the username and password" (see attached image) The dialog box hangs with a frozen spinning wheel. Pressing escape closes the dialog box. I made sure that the email address was correct. If it helps diagnose the problem, the email domain is '''@uvic.ca''' (University of Victoria). I am on version 141.0 of Thunderbird (64-bit). With such a recent feature, there are sure to be bugs, so I thought that I would report this one. Thank you in advance for any help.
Attached screenshots

Modified by Wayne Mery

All Replies (4)

christ1
christ1
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At the top right of the Thunderbird window, click the menu button ≡ > Settings - General - Account Hub Uncheck 'Create accounts in the new Account Hub'. Then try again to set up the second account.

floen
floen Question owner

Thank you @christ1. That worked for the @uvic.ca account.

Unfortunately, Thunderbird failed to find the settings for another of my Exchange accounts (@concordia.ca) (see attached image).

Is there any way to manually configure the Exchange Web Services settings for an account? I only see settings for IMAP/POP unfortunately.

Thank you again for your help,

Florent

Modified by floen

christ1
christ1
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I have no idea. In any case, Exchange in Thunderbird is still in the early stages. https://wiki.mozilla.org/Thunderbird:Exchange

Wayne Mery
Wayne Mery
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If you still have trouble setting up concordia, please file a bug report.