Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

my NEW MESSAGE link isn't working...i am unable to compose a new email

  • 10 replies
  • 3 have this problem
  • 111 views
  • Last reply by rubinson66

more options

when i click on NEW MESSAGE....nothing happens....i am having the same issue on 2 different computers so i believe this is a thunderbird issue

when i click on NEW MESSAGE....nothing happens....i am having the same issue on 2 different computers so i believe this is a thunderbird issue

Chosen solution

Can you confirm that when you open Account Settings, one account in the left pane has a yellow star next to the name (see picture)?

Read this answer in context 👍 4

All Replies (10)

more options

This a known bug that can be avoided by setting a default account in Account Settings. Select an account in the left pane, click the button in the right pane.

Helpful?

more options

thanks but that didn't solve my issue

Helpful?

more options

Now that you have, or already had, a default account, does the same thing happen in safe/troubleshoot mode (hold Shift when launching TB)?

Helpful?

more options

thanks but this is way more technical than i can follow. i would like to mention, that altho my NEW MESSAGE link does not work, i am still able to receive emails and respond to received....just can't create a new email

once again, since this is on 2 different computers, i feel this is a thunderbird issue and hope they fix it quickly

Helpful?

more options

Chosen Solution

Can you confirm that when you open Account Settings, one account in the left pane has a yellow star next to the name (see picture)?

Helpful?

more options

gosh....my settings doesn't look anything like yours

Helpful?

more options

ok....i hit set as default (which i thought it was already) and the yellow star shows now and i can create new emails....thank you so much for your patience

BTW....i have used thunderbird for 20 years and have no idea why it suddenly was NOT my default as it is the only one i use

Helpful?

more options

My account settings don't look like that graphic either, but I saw the comment about setting one as default, which I did. Now it works! And I have a yellow star, which was not there before. All good. Thanks!

Roger

Helpful?

more options

Stort tack för snabb och värdefull hjälp! Bästa hälsningar Hasse Svenson

Helpful?

more options

I already had one account as default but, to be sure, I selected another and then re-selected the original. Still, I do not have a New Message button at all. There's nothing to click on.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.