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TROUBLE LOADING NEW EMAIL ACCOUNTS

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  • Last reply by sfhowes

protouch
protouch

After loading the new update for TB on laptop, it successfully uploaded one of my 6 email accounts, my primary one protouch@comcast.net, and it works fine, can send and receive emails no problem. BUT when I went to load my other comcast.net accounts I keep getting an error message from the server. Have tried over and over and don't know what to do. But the email accounts (all of them) load and work well on the BLUEMAIL account on my phone and also on my laptop, but TB doesn't. Any ideas? HERE'S THE MESSAGE I KEEP GETTING - and I've checked all the settings and they are correct, plus I've tried it with VPN ON and OFF, same results. Bill

Unable to connect

An error occurred during a connection to localhost. 

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Thunderbird is permitted to access the web.


P.S. One more problem - when TB loaded it did not bring over my address book, but I do have a complete address book on my bluemail account. Anyone know how to download my BM addresses and load them into my TB book? Thanks

After loading the new update for TB on laptop, it successfully uploaded one of my 6 email accounts, my primary one protouch@comcast.net, and it works fine, can send and receive emails no problem. BUT when I went to load my other comcast.net accounts I keep getting an error message from the server. Have tried over and over and don't know what to do. But the email accounts (all of them) load and work well on the BLUEMAIL account on my phone and also on my laptop, but TB doesn't. Any ideas? HERE'S THE MESSAGE I KEEP GETTING - and I've checked all the settings and they are correct, plus I've tried it with VPN ON and OFF, same results. Bill Unable to connect An error occurred during a connection to localhost. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Thunderbird is permitted to access the web. P.S. One more problem - when TB loaded it did not bring over my address book, but I do have a complete address book on my bluemail account. Anyone know how to download my BM addresses and load them into my TB book? Thanks

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor

Have you enabled access by 3rd-party apps for each account?

https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

Using a non-MS antivirus or VPN?

Your TB address book might be available in a different profile folder. Look for abook.sqlite or abook.mab (Personal Address Book). Both types can be imported.

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