Filter Issues and Order of Threaded e-Mails
I'm having an issue with some of my filters not working. I've checked the several times and they should be set up correctly, but, for some reason, they don't perform their respective actions, even when I press "Run Now".
Also: I recently changed the sorting of my e-mails to be threaded by chain. I like to have all of my most recent e-mails show up at the top, but, within each thread, the most recent e-mail shows at the bottom (see the supposedly-attached image). Is there a way to flip this?
Thank you in advance.
Chosen solution
Puzzling. Try changing filter to match 'any', not 'all' - Logically, this is the same, as there is only one condition. I also suggest using fewer words in the match.
Read this answer in context 👍 0All Replies (9)
Did you ever see if classic search found these messages? It is an important trouble-shooting step.
I'm left with two observations. Maybe they are helpful:
- In your screenshots, the filter that is working has an operator of "is" and the filter that is not working has an operator of "contains". Have you tried "is" in the bad filter?
- In your screenshot of the bad filter, something is redacted in the criterion field. I suggested that you remove everything extraneous, and I believe that you did. Is something extraneous there?
Otherwise, I'm stuck. I'm sorry. Maybe someone else will offer assistance.
That was a good idea, but it led nowhere. I change the filter to "is" but is still didn't work, and another filter that also doesn't work was already set to "is."
As for the redacted content, it's just the name of the place where I work. I don't believe the issue lies with the specifics of that text (punctuation, capitalization, spaces, etc.) as I have checked it multiple times. I'd be happy to share an unredacted version if I could do so privately, but I don't suspect you'd learn much new information (other than where I work).
Is there a way to flag this question so someone else knows to join it? Thank you again for the help.
No, there is no way to flag the thread. I have asked another person to take a look. Some other people tend to review messages and might take an interest too.
Chosen Solution
Puzzling. Try changing filter to match 'any', not 'all' - Logically, this is the same, as there is only one condition. I also suggest using fewer words in the match.
The second suggestion seems to have worked; all of the filters have successfully moved the associated e-mails into their respective folders. What's strange is that, when creating a new filter (for some e-mails that didn't have them set yet), I was able to use the full name of the subject and "is" instead of "contains." The filters that already existed did have to be changed to "contains" and then have a part of the subject removed, but the exact length varied from filter to filter. This seems to be a very finicky part of Thunderbird, and I hope it gets fixed soon.
Thank you both for all the help.
Very, very strange, to have "match any" make a difference when there is only one criteria for the rule.
I have only skimmed this bug list https://mzl.la/3Hxhh25 but I don't see anything that is a likely match. Do you?
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