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Email Subfolders

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  • Last reply by bill_lamb
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I have numerous folders in my email account. Some folders have subfolders. I have one case where a folder has two subfolders, but when I expand to show the subfolders, only one subfolder is displayed. The main folder and both subfolders existed in my account before I installed Thunderbird.

I have numerous folders in my email account. Some folders have subfolders. I have one case where a folder has two subfolders, but when I expand to show the subfolders, only one subfolder is displayed. The main folder and both subfolders existed in my account before I installed Thunderbird.

Chosen solution

Are all folders subscribed? Check by right clicking on the account name in the folder pane and selecting “Subscribe”.

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Chosen Solution

Are all folders subscribed? Check by right clicking on the account name in the folder pane and selecting “Subscribe”.

That did it. Thank you!