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I STILL NEED HELP - HOW TO GET HELP FROM TB SUPPORT

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  • Last reply by Wayne Mery

jds4u
jds4u
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I ask the following question a WEEK ago. No one has offered a solution. Can someone put me in touch with Thunderbird Tech Support?

Recap

Thunderbird(TB) gets mail from Hotmail, my own domain, and gmail. I've use and auto-updated this program for the past 20 years. This is the first major problem I've had. Nothing has changed, ie: updates, new programs, or the like.

TB has stopped retrieving new mail since 05.12.2025. I can send mail but not receive mail. ALL settings are correct. I can go to the original sites individually and all the mail is there. Obviously I can send and receive mail on those sites, but TB will only send mail not receive it. The only thing I have not done is uninstall/reinstall.

Does anyone have any suggestions?

New Info: No error messages, sometimes when I click on "inbox" it says "Loading Messages" but it says that FOREVER.

Second question: If I re-install, can I bring all my setup, filters, and boxes to the new install without having to recreate everything from scratch. I have at least 100 subfolders and as many filters.

I ask the following question a WEEK ago. No one has offered a solution. Can someone put me in touch with Thunderbird Tech Support? Recap ---------------- Thunderbird(TB) gets mail from Hotmail, my own domain, and gmail. I've use and auto-updated this program for the past 20 years. This is the first major problem I've had. Nothing has changed, ie: updates, new programs, or the like. TB has stopped retrieving new mail since 05.12.2025. I can send mail but not receive mail. ALL settings are correct. I can go to the original sites individually and all the mail is there. Obviously I can send and receive mail on those sites, but TB will only send mail not receive it. The only thing I have not done is uninstall/reinstall. Does anyone have any suggestions? New Info: No error messages, sometimes when I click on "inbox" it says "Loading Messages" but it says that FOREVER. Second question: If I re-install, can I bring all my setup, filters, and boxes to the new install without having to recreate everything from scratch. I have at least 100 subfolders and as many filters.

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Wayne Mery
Wayne Mery
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This should continue in https://support.mozilla.org/en-US/questions/1513286