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Login Failure on new computer only

  • 3 replies
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  • 126 views
  • Last reply by sfhowes
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jfhart
jfhart

I recently bought a new computer and trying to use Thunderbird for my ATT/Yahoo mail like I did on my old computer. I keep getting a login failed message on my new computer. I moved my profile over from my old computer, all passwords and settings exactly the same. I can still use Thunderbird on my old computer, but it won't work on the new one. What am I doing wrong?

I recently bought a new computer and trying to use Thunderbird for my ATT/Yahoo mail like I did on my old computer. I keep getting a login failed message on my new computer. I moved my profile over from my old computer, all passwords and settings exactly the same. I can still use Thunderbird on my old computer, but it won't work on the new one. What am I doing wrong?

All Replies (3)

sfhowes
sfhowes
  • Top 25 Contributor

The secure mail key that replaces the account password in TB has to be different for each computer, even with the same account.

jfhart
jfhart Question owner

Thanks for your reply. Okay, so how do I create a new "secure mail key"?

sfhowes
sfhowes
  • Top 25 Contributor

Remove the entries from Saved Passwords in Settings, restart TB, enter the key when prompted for a password. To create the key, see:

https://www.att.com/support/article/dsl-high-speed/KM1010523/