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Cannot access email

  • 2 replies
  • 0 have this problem
  • 13 views
  • Last reply by jakewax

sswch
sswch
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Hello,

My password is not recognized anymore. The password is correct. See attached photo.

Hello, My password is not recognized anymore. The password is correct. See attached photo.
Attached screenshots

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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What is the authentication method? It should be OAuth2, as with the desktop TB. Make sure the VPN is disabled, if in use.

Helpful?

jakewax
jakewax
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Easy fix is to edit your webmail account profile. Look for the Manage Secure Mail Key link, make a new key & use it as the password for Thunderbird. Problem solved!

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