Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird email loses window controls and email controls

  • 6 replies
  • 0 have this problem
  • 32 views
  • Last reply by david

more options

Open "+ new message" to write an email. The window does NOT have window control options (File, edit, view, insert, format, options, tools, help) OR email control options (Send, encrypt, spelling, save, contacts, attach).

How can I get these things back? Only happens when trying to send a new email with "+ new message"

Using Thunderbird 128.8.0esr 32 bit Windows 2025-02 Ver 22H2 for X64 KB5052077

Images attached of problem window from the problem machine and from a different machine where it works.

Open "+ new message" to write an email. The window does NOT have window control options (File, edit, view, insert, format, options, tools, help) OR email control options (Send, encrypt, spelling, save, contacts, attach). How can I get these things back? Only happens when trying to send a new email with "+ new message" Using Thunderbird 128.8.0esr 32 bit Windows 2025-02 Ver 22H2 for X64 KB5052077 Images attached of problem window from the problem machine and from a different machine where it works.
Attached screenshots

Chosen solution

click 'new message; then, after pressing alt key, click view>toolbars and tick menu bar. The default does not show menu bar when initially installed. I believe that was set as default back in release 78. if the send button does not appear, click view>toolbars and tick composition toolbar.

Read this answer in context 👍 1

All Replies (6)

more options

The Menu Bar is hidden by default. You can temporarily show it by pressing the Alt key. http://mzl.la/1BsOGPW

more options

WHY is the menu bar "hidden by default"? It used to be there ALL THE TIME. I want it there all the time by default. HOW do I get it back by default?

Using the Alt key brings the menu bar back for sending the one email, but not by default.

This is only a work around, not a solution.

more options

Chosen Solution

click 'new message; then, after pressing alt key, click view>toolbars and tick menu bar. The default does not show menu bar when initially installed. I believe that was set as default back in release 78. if the send button does not appear, click view>toolbars and tick composition toolbar.

more options

Thank you, David, for the helpful reply. We were able to fix this problem using your answer above.

Still wondering WHY OH WHY was the default changed to hide these items and make it so difficult to find how to change them.

Modified by cwr1946

more options

I'm sorry, I am no Thunderbird developer and I use macOS! Maybe some Thunderbird-Windows specialist can explain why the menu bar is hidden and how you can restore it permanently. Now I have searched in the German Thunderbird forum, so try the following: hold the Alt key, go to menu View > Toolbars and check the bar you would like to display permanently ...

more options

You're welcome. I have also asked that question. Hiding the controls just makes it more difficult to use Thunderbird. I set mine to be on all the time. Back when release 115 was the official release, I created the attached graphic to show what were then all (or most of ) the menus. I see people hunting for menus here on the forum daily. Once you figure out the ones you want, it's fine, but for new people, it can be a steep cliff. :)