Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Lost Folders

  • 1 reply
  • 0 have this problem
  • 17 views
  • Last reply by Mapenzi

Gabrielle Salt
Gabrielle Salt
more options

I recently decided to close my email account and subsequently removed this email address from Thunderbird. As a result I realised I'd lost all my mail folders attached to this address, which are important to me.

I've had the account reinstated, but no longer have my mail folders. How can I find them?

Thanks Gabrielle Salt

I recently decided to close my email account and subsequently removed this email address from Thunderbird. As a result I realised I'd lost all my mail folders attached to this address, which are important to me. I've had the account reinstated, but no longer have my mail folders. How can I find them? Thanks Gabrielle Salt

Modified by Gabrielle Salt

All Replies (1)

Mapenzi
Mapenzi
  • Top 25 Contributor
more options

Was the removed account set up as POP or IMAP account? In Thunderbird go to Help > Troubleshooting Information > Profile Folder > Open Folder, then quit TB. In the TB profile folder- named somewhat like "xxxxxxxx.default-esr" or similar - first open the folder "Mail". ìf you see a subfolder "pop.xxx.xx" open it and take a screen shot of its content. If there is a folder "ImapMail" in the profile folder, open it and show its content in a screen shot