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no emails are downloading since certificate errors

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  • Last reply by calan1959b

calan1959b
calan1959b
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Hi - I have had gmail and my internet provider email accounts on Thunderbird working for years. Suddenly, a few days ago, I started getting certificate issues from Thunderbird warning me of the security risks. I chose to override. Now I am unable to download (imap) from either email server. I no longer receive the certificate risk dialog box. When I click on File>Get New Messages, message appear at the bottom of the page indicating Thunderbird is "connecting to the imap server" or "checking mail server capabilities", but nothing downloads. What do I need to do to correct this? Access to both servers stopped at the same time so I don't believe anything changed on the server end.

Thanks, Alan

Hi - I have had gmail and my internet provider email accounts on Thunderbird working for years. Suddenly, a few days ago, I started getting certificate issues from Thunderbird warning me of the security risks. I chose to override. Now I am unable to download (imap) from either email server. I no longer receive the certificate risk dialog box. When I click on File>Get New Messages, message appear at the bottom of the page indicating Thunderbird is "connecting to the imap server" or "checking mail server capabilities", but nothing downloads. What do I need to do to correct this? Access to both servers stopped at the same time so I don't believe anything changed on the server end. Thanks, Alan

Chosen solution

I discovered the problem - a recent Norton update

I changed the gmail SMTP port to 587 and tried to send an email. The certificate conflict message was displayed. This time I clicked on the View button and it produced a report that indicated the certificate Issuer name was generated by Norton Antivirus for SSL/TLS scanning. Didn't make sense. So I opened Norton Antivirus and disabled Email scanning and all the emails dropped. Unbelievable!!

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calan1959b
calan1959b Question owner
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Chosen Solution

I discovered the problem - a recent Norton update

I changed the gmail SMTP port to 587 and tried to send an email. The certificate conflict message was displayed. This time I clicked on the View button and it produced a report that indicated the certificate Issuer name was generated by Norton Antivirus for SSL/TLS scanning. Didn't make sense. So I opened Norton Antivirus and disabled Email scanning and all the emails dropped. Unbelievable!!