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After virus attack hijacked inbox profile emails. Cannot view or delete.

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  • Last reply by DavidGG

Hello, I need help. A virus has entered my computer through an infected file. Possibly a trojan. And when Bitdefender antivirus scanned the whole computer, it found viruses. It offered to remove them. I removed them. But after this action, all the emails in my mailboxes became invisible. I can see the subject of the email, but I cannot see what is inside. The email is white. There are no functional buttons to forward or reply to the received mail. Attached files are also inaccessible. It also does not allow me to delete the message.

I can delete emails from my sent profile. I tried reinstalling Thunderbird. It didn't help. I tried moving my inbox profiles to another computer - no help. I have a feeling that there will be some virus file in the profile that prevents the contents of the email from being displayed. Incidentally, I get a similar picture when I have archived an email via the compacting function.

The fact that emails affected by the virus are inaccessible. Newly arrived emails are visible and I can delete them.

I hope that someone else has had a similar situation and knows how to solve it. I would be grateful for your help.

Hello, I need help. A virus has entered my computer through an infected file. Possibly a trojan. And when Bitdefender antivirus scanned the whole computer, it found viruses. It offered to remove them. I removed them. But after this action, all the emails in my mailboxes became invisible. I can see the subject of the email, but I cannot see what is inside. The email is white. There are no functional buttons to forward or reply to the received mail. Attached files are also inaccessible. It also does not allow me to delete the message. I can delete emails from my sent profile. I tried reinstalling Thunderbird. It didn't help. I tried moving my inbox profiles to another computer - no help. I have a feeling that there will be some virus file in the profile that prevents the contents of the email from being displayed. Incidentally, I get a similar picture when I have archived an email via the compacting function. The fact that emails affected by the virus are inaccessible. Newly arrived emails are visible and I can delete them. I hope that someone else has had a similar situation and knows how to solve it. I would be grateful for your help.

All Replies (1)

Someone more familiar with this kind of issues may be able to better assist, but a certain possibility is that your entire mail folder contents were deleted by the antivirus as a result of it deleting the infected file that Thunderbird was using to store the mail for that folder…