
no response
Since some weeks TB is getting extremely disabled: very often apeears the message "no response" (German: keine Rückmeldung), and I can´t go on working with TB, just have to wait 5 til 10 ore more seconds. I guess, TB is dowloading emails ("456 of 1367" something like that is the message downside the window). That happens repeatingly. I have no idea when and why. I am managing 5 eMail IMAP accounts. Only in one account the inbox contains also the trash, the sent, the archive and other directories, which do not belong to the inbox. But I can not move them to the main directory of the account. All other Account seem to have the correct directory system. What to do?
All Replies (2)
very often apeears the message "no response" (German: keine Rückmeldung)
Please post the full error message you get, so we may better understand what it is referring to when it happens.
Start Thunderbird in Troubleshoot Mode. The following article explains how to do that and why it can be useful to help identify the cause of a problem:
https://support.mozilla.org/kb/troubleshoot-mode-thunderbird
What's your operating system? If Windows, start in Safe Mode with Networking mode:
https://support.microsoft.com/help/12376/windows-10-start-your-pc-in-safe-mode
Does any of that cause the problem to go away?
in one account the inbox contains also the trash, the sent, the archive and other directories, which do not belong to the inbox
This is an IMAP namespace issue. It's not an indication that there is anything wrong with the account or with Thunderbird. Some IMAP servers put folders on the server under an INBOX namespace that causes the mail client to treat the folders as if they were subfolders of Inbox. The mail client could present the folders differently to the user if it wanted to, but what most mail clients do instead is let the user specify how he/she wants the folders to appear by means of an IMAP Server Directory setting.
- Go to the account Server Settings and click on the Advanced button.
- You'll see a Personal Namespace field with a value of "INBOX." or similar (note the dot at the end if present). Don't change that setting. Leave the Allow server to override these namespaces checkbox ticked to let the server define the IMAP namespaces it wants.
- In the IMAP server directory field above, type INBOX. (with caps, without quotes, and with the dot at the end, although it may work without the dot as well). This is how you tell Thunderbird that you want your folders to appear out of that namespace, at the same level as Inbox instead of as subfolders of it.
Forgot to say that, after doing the above to make the IMAP folders appear out of Inbox, Thunderbird may lose track of where some of the special folders are on the server. You may fix that by telling it which folders to use for Drafts, Sent, Archives, Junk, and Bin/Trash in each of the Account Settings panes.