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Thunderbird crashes everytime it opens

  • 4 replies
  • 4 have this problem
  • 165 views
  • Last reply by tvcrider

tvcrider
tvcrider

As of yesterday afternoon 1/8/2025 Thunderbird crashes every time it opens. I tried troubleshooting mode, but it still crashes.

These are the last five crash reports I submitted:

bp-b06aee68-741d-4f5a-8bc4-c15230250109 bp-82e871d5-0479-422f-9ee1-c0d3c0250109 bp-de082294-4c7b-48e4-a20e-db4730250109 bp-993f1d6a-4671-47bf-9d9a-5da6a0250109 bp-6b4de7fd-a602-4632-ae48-961690250109

Please contact me at my alternate email account: tvcrider@gmail.com I suspect that I will not received notices when someone answers this thread. I pretty sure my account is tied to my Thundebird email. Thank you, Joe G

As of yesterday afternoon 1/8/2025 Thunderbird crashes every time it opens. I tried troubleshooting mode, but it still crashes. These are the last five crash reports I submitted: bp-b06aee68-741d-4f5a-8bc4-c15230250109 bp-82e871d5-0479-422f-9ee1-c0d3c0250109 bp-de082294-4c7b-48e4-a20e-db4730250109 bp-993f1d6a-4671-47bf-9d9a-5da6a0250109 bp-6b4de7fd-a602-4632-ae48-961690250109 Please contact me at my alternate email account: tvcrider@gmail.com I suspect that I will not received notices when someone answers this thread. I pretty sure my account is tied to my Thundebird email. Thank you, Joe G

Chosen solution

The cause is likely Bitdefender. Use the instructions for BD at https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues

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All Replies (4)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor

Chosen Solution

The cause is likely Bitdefender. Use the instructions for BD at https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues

Helpful?

tvcrider
tvcrider Question owner

I came across your suggestion after I resolved my issue. After a lot of frustration I simplying downloaded and installed the latest version of Thunderbird, which to my pleasant surprise worked.

I'm now trying to figure out how to add an exception to BD for Thunderbird.

Modified by tvcrider

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Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

Should be straightforward. The wiki instructions are not accurate?

Helpful?

tvcrider
tvcrider Question owner

The instruction were just fine and the installation went smoothly. The problem was what I took for granted. Since Thunderbird has always auto-updated on my PC I took it for granted that I was running the latest version.

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