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can't open firefox due to another version running

Firefox Crashing and slow performance
cor-el replied
james.easley1954
james.easley1954

when I start firefox, it tells me the old one is running and to close it. i hit the close button and keep getting the same message. I have uninstalled firefox and reinstalled it and keep getting the same problem.

when I start firefox, it tells me the old one is running and to close it. i hit the close button and keep getting the same message. I have uninstalled firefox and reinstalled it and keep getting the same problem.

All Replies (2)

james.easley1954
james.easley1954 Question owner

this is the notice I get

Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

So I hit the close button and immediately get the same screen

cor-el
cor-el
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You can check this support article.