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on amazon prime video I get sound with preview but when I want to watch movie no sound I am getting a code of 7132

Firefox Audio and Video
Paul replied 1 year ago
Richcrewse
Richcrewse

I was given a code to correct my sound problem on prime video movies the code is 7132 what do I need to do I looked for restart or reset and did not find anything

I was given a code to correct my sound problem on prime video movies the code is 7132 what do I need to do I looked for restart or reset and did not find anything

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi

I have found this on an Amazon support forum - https://uk.amazonforum.com/s/question/0D56Q0000DpIZs9SQG/error-7132

It does looks like you are using an older version of Firefox that is no longer supported. I recommend that you update to aore recent version. This support article should help:

https://support.mozilla.org/en-US/kb/update-firefox-latest-release

Modified by Paul