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Chromebook Plus - Lenovo 14 2025 (ARM64) - Streaming video services issue

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  • Last reply by Captune

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Trying to run Prime and Netflix in a Linux browser on my new Lenovo Chromebook Plus 14. Not that this is an ARM based unit (Kompanio Ultra 910).

I can successfully download Firefox for Linux: Mozilla Firefox Debian Package mozilla-deb-1.0 144.0 (aarch64)

But when I go to run streaming video services get: Prime Video is incompatible with your current operating system or web browser. You must update to watch Prime Video titles. Review the Prime Video system requirements. If the problem continues, please contact Amazon Customer Service and refer to error 7132.

Same with Netflix.

any ideas, thoughts, solutions?  :)

Cheers.

Trying to run Prime and Netflix in a Linux browser on my new Lenovo Chromebook Plus 14. Not that this is an ARM based unit (Kompanio Ultra 910). I can successfully download Firefox for Linux: Mozilla Firefox Debian Package mozilla-deb-1.0 144.0 (aarch64) But when I go to run streaming video services get: Prime Video is incompatible with your current operating system or web browser. You must update to watch Prime Video titles. Review the Prime Video system requirements. If the problem continues, please contact Amazon Customer Service and refer to error 7132. Same with Netflix. any ideas, thoughts, solutions? :) Cheers.

All Replies (4)

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There's a settings item under General called "Play DRM-controlled content", have you turned it on? edit: I did some researches, if it's already on, you can try turning it off and on again, that may fix the issue

Modified by Captune

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Not sure about Linux on ChromeOS however one essentially package that is not installed during a Linux distro install is FFmpeg so you can fully support HTML5 players used for video, audio, games by sites all around including Youtube, Twitch, new sites etc as Flash is no longer used.

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" There's a settings item under General called "Play DRM-controlled content", have you turned it on?"

Doesn't exist :(

Searching settings for "DRM" returns nil either .

Worth noting that this worked fine on my Intel based Chromebook previously. Might have to do some comparisons between Intel and Arm based settings?!?

Modified by limbot

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You may need a Widevine extension for Watch DRM content on Firefox, that seems doesn't exist on your Firefox 🤔

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