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Thunderbird Intermittent freezing of "Reply" or "Send Message" from address book .

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  • Last reply by Wayne Mery
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dmaxwell1
dmaxwell1

I am running an HP desktop under Linux Mint, and my installation of TB works flawlessly. My wife's install on a Lenovo ThinkPad T530, again running Mint, periodically, and at random intervals, suddenly stops working to replies to incoming emails. The incoming mail always works perfectly, but if one hits Reply to a message, a screen opens, with the message being replied to, properly displayed, but the Subject field frozen, and the text window to enter the reply equally frozen. When in this condition, attempts to send a new message to the sender, by going through the Address Book, choosing the recipient by name and then Write, has exactly the same issue - frozen input fields. The only resolution is to reboot the computer, when it all works normally until the next random freeze. (Closing TB and reopening it does not fix it.) Mint takes charge of updates of TB, and we have kept all updates up to date, as well as Mint itself, so I do not think this is an update issue. (We currently have TB 115.16.0esr) The problem happens only on the older Lenovo ThinkPad laptop, not on my HP desktop. Anything further I can add to document the situation? Any ideas, (other than "Reboot whenever it happens", (anywhere from a day or two, to weeks))?

I am running an HP desktop under Linux Mint, and my installation of TB works flawlessly. My wife's install on a Lenovo ThinkPad T530, again running Mint, periodically, and at random intervals, suddenly stops working to replies to incoming emails. The incoming mail always works perfectly, but if one hits Reply to a message, a screen opens, with the message being replied to, properly displayed, but the Subject field frozen, and the text window to enter the reply equally frozen. When in this condition, attempts to send a new message to the sender, by going through the Address Book, choosing the recipient by name and then Write, has exactly the same issue - frozen input fields. The only resolution is to reboot the computer, when it all works normally until the next random freeze. (Closing TB and reopening it does not fix it.) Mint takes charge of updates of TB, and we have kept all updates up to date, as well as Mint itself, so I do not think this is an update issue. (We currently have TB 115.16.0esr) The problem happens only on the older Lenovo ThinkPad laptop, not on my HP desktop. Anything further I can add to document the situation? Any ideas, (other than "Reboot whenever it happens", (anywhere from a day or two, to weeks))?

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Wayne Mery
Wayne Mery
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Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode Still In Windows safe mode, start Thunderbird in Troubleshoot Mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

Does problem go away?

dmaxwell1
dmaxwell1 Question owner

Most grateful to you for replying. As I mentioned, we are both running Linux Mint as an O/S. I am not sure there is any equivalent in Linux to the Windows Safe Mode - is there? And do I need to boot into both the "safe" O/S and Troubleshoot mode in TB more or less permanently to determine whether the problem goes away? (The problem is intermittent - it may go for days or weeks working perfectly, and then suddenly freezing, but only on the Reply, (or new message from the Contact screen). (I have not checked whether a complete new message with manual entry of recipient address is also frozen, but my sense is that it probably is.)

Wayne Mery
Wayne Mery
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Sorry I totally blanked on this one. As it is intermittent, plus on linux, I don't have anything solid for you to try.

But there are some performance issues being worked on which, when they get solved over the next 1-2 months, might help you. So please hang in there.