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When opening Mozilla Thunderbird on my grandpas computer (Lenovo, with Windows 10) the app is "not responding".

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  • Last reply by christ1

henry.bjurman
henry.bjurman

The app can be opened and used, but it has to load for about 2 minuter between each input. The error first appeared after the 7th August update. When I try and click on the app, it starts using about 125 MB of RAM memory and the "Not responding" text appears.

The app can be opened and used, but it has to load for about 2 minuter between each input. The error first appeared after the 7th August update. When I try and click on the app, it starts using about 125 MB of RAM memory and the "Not responding" text appears.

Chosen solution

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

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christ1
christ1
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Chosen Solution

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile