Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Certain e-mail from Amazon going to Junk since last update

  • 2 replies
  • 0 have this problem
  • 11 views
  • Last reply by Ketzele

Ketzele
Ketzele
more options

Since the last Thunderbird update all order confirmation e-mail from Amazon goes to Junk. All other Amazon mail goes to my Inbox. I have added the address to my Address Book and continuously mark these e-mails as "Not Junk" to no avail. Any suggestions?

Since the last Thunderbird update all order confirmation e-mail from Amazon goes to Junk. All other Amazon mail goes to my Inbox. I have added the address to my Address Book and continuously mark these e-mails as "Not Junk" to no avail. Any suggestions?

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

You need to mark false positives as "Not Junk". https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages#w_tell-thunderbird-what-is-not-junk

Ketzele
Ketzele Question owner
more options

Christ1...Thanks for your reply, but as you can see from my question I have been continuously marking those e-mails as "Not Junk" but TB does not seem to get it.