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Certain e-mail from Amazon going to Junk since last update

Thunderbird Email and messaging
Ketzele replied 1 year ago
Ketzele
Ketzele

Since the last Thunderbird update all order confirmation e-mail from Amazon goes to Junk. All other Amazon mail goes to my Inbox. I have added the address to my Address Book and continuously mark these e-mails as "Not Junk" to no avail. Any suggestions?

Since the last Thunderbird update all order confirmation e-mail from Amazon goes to Junk. All other Amazon mail goes to my Inbox. I have added the address to my Address Book and continuously mark these e-mails as "Not Junk" to no avail. Any suggestions?

All Replies (2)

christ1
christ1
  • Top 25 Contributor
  • Moderator

You need to mark false positives as "Not Junk". https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages#w_tell-thunderbird-what-is-not-junk

Ketzele
Ketzele Question owner

Christ1...Thanks for your reply, but as you can see from my question I have been continuously marking those e-mails as "Not Junk" but TB does not seem to get it.