Cannot access the authentication box in https://intesasanpaolo.com website
I tried first time ever to download and install Firefox to access Intesasanpaolo Home banking.
when clicking in "Accesso Clienti" link under the intesasanpaolo.com, the usual authentication form does not display. Instead I get a weird graphical message error that seems to say "EOAC" (see attachment)
The same website Chrome is correctly operating.
Tried to unblock all cookies but did not help. anyone can suggest some workaround do this situation?
Chosen solution
thanks for the reply I found that the problem was caused by some hardening present in my work pc. (don't know which one!) Same Firefox release, brand new installed on my home pc (as it was one my work pc) is ok
regards
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Looks fine here in Firefox 130.
Does it make a difference if you make the window smaller and switch to mobile layout?
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl+F5" or press "Ctrl+Shift+R" (Windows,Linux)
- press "Command+Shift+R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear
- https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.
- switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click "Refresh Firefox" in the Troubleshoot Mode start window
- https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages like about blocked content.
Chosen Solution
thanks for the reply I found that the problem was caused by some hardening present in my work pc. (don't know which one!) Same Firefox release, brand new installed on my home pc (as it was one my work pc) is ok
regards
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