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why does... exception break point @ 0x00007FF812C562CE... keep happening, please

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  • Last reply by Ivan

dpcrocket01
dpcrocket01
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I keep getting locked up with this error code

exception break point @ 0x00007FF812C562CE

any idea why? I am not a computer expert, just user

I keep getting locked up with this error code exception break point @ 0x00007FF812C562CE any idea why? I am not a computer expert, just user

All Replies (1)

Ivan
Ivan
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Update Firefox,Check for Corrupted Add-ons.If you have any add-ons or extensions installed, they might be the issue. Try disabling them to see if the error persists. 

In Firefox by going to Menu > Add-ons and themes > Extensions, and then disable each extension one by one.

   Disable Hardware Acceleration>In Firefox, go to Menu > Options (or Preferences) > General > Performance and uncheck "Use hardware acceleration when available."

   Clear Firefox Cache.
     
   Check for System Updates.
     
   Run a Malware Scan.
      
   Reinstall Firefox.(If nothing else help.)