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Firefox is closing when internet connection is lost

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I'm running into an issue where FF just closes when internet connection is lost. It does not create a crash report. I use a VPN for work but this issue occurs with VPN on or off. I still get this issue in safe mode. Other browsers like Edge do not do this. Disconnecting from different networks still causes this. I can get this on the stable download of FF and the Nightly. I've done a fresh install where I deleted all FF folders in the appdata and Program Files directories. The crash can doesn't happen at a specific time, just while FF is running. I've already watched this issue with a resource monitor ope and there aren't any spike or anything of note during these times. I can reproduce this easily on my end. Can anyone help diagnose the issue?

My steps: 1. Open FF 2. Open the windows 10 network tab 3. Disconnect from current WiFi 4. wait ~10 seconds 5. FF will close (crash?) without any interaction needed

I'm running into an issue where FF just closes when internet connection is lost. It does not create a crash report. I use a VPN for work but this issue occurs with VPN on or off. I still get this issue in safe mode. Other browsers like Edge do not do this. Disconnecting from different networks still causes this. I can get this on the stable download of FF and the Nightly. I've done a fresh install where I deleted all FF folders in the appdata and Program Files directories. The crash can doesn't happen at a specific time, just while FF is running. I've already watched this issue with a resource monitor ope and there aren't any spike or anything of note during these times. I can reproduce this easily on my end. Can anyone help diagnose the issue? My steps: 1. Open FF 2. Open the windows 10 network tab 3. Disconnect from current WiFi 4. wait ~10 seconds 5. FF will close (crash?) without any interaction needed