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After latest update, Thunderbird does not open.

JTK
JTK
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After the latest update, Thunderbird does not open. On line instructions say to erase some programs in it's file location. Did that, and the program booted. However, today, it will not open again. Can you fix this issue with another release, or should I try to go back to the previous release? If so, how to go back to the previous release without losing all my set up? It is not practical to have to erase those files every time I want to check mail. Thanks, JT King jtking@zoho.com Catdoctor12@gmail.com

After the latest update, Thunderbird does not open. On line instructions say to erase some programs in it's file location. Did that, and the program booted. However, today, it will not open again. Can you fix this issue with another release, or should I try to go back to the previous release? If so, how to go back to the previous release without losing all my set up? It is not practical to have to erase those files every time I want to check mail. Thanks, JT King jtking@zoho.com Catdoctor12@gmail.com

All Replies (2)

david
david
  • Top 10 Contributor
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Did it run at least once? If so, please advise of OS, whether using IMAP, POP or both, and whether you have thunderbird set to empty trash on exit. We have an active bug on this and that info will help.

Helpful?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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For future ... when you run into issues, it's a good idea to get screen shots of everything you see at each step of the process.

Depending on the issue, perhaps installing the latest version from https://getthunderbird.com/ will help.

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