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Reconnecting to Thunderbird

  • 1 reply
  • 0 have this problem
  • 12 views
  • Last reply by david

Billy Bunter
Billy Bunter

As a longtime user and a regular subscriber to Mozilla, I can’t get access to Thunderbird. Reason is that I had to repair the hard drive and now I am locked out. I am unable to insert a master password because I never had one. Reason being that I have used Thunderbird for years and years before that was required. To say I am frustrated is an understatement. None of your automated advice has a remedy. Should I install a new version of Thunderbird and begin afresh? John Cotterell ( an Australian supporter of your project)

As a longtime user and a regular subscriber to Mozilla, I can’t get access to Thunderbird. Reason is that I had to repair the hard drive and now I am locked out. I am unable to insert a master password because I never had one. Reason being that I have used Thunderbird for years and years before that was required. To say I am frustrated is an understatement. None of your automated advice has a remedy. Should I install a new version of Thunderbird and begin afresh? John Cotterell ( an Australian supporter of your project)

All Replies (1)

david
david
  • Top 10 Contributor

If you are being asked to enter a Primary Password and don't have it, these steps should help, but if all fails, it may be simpler to start over a new install: 

Choose Tools -> Developer Tools > Error Console, paste the expression: 
  openDialog("chrome://pippki/content/resetpassword.xhtml")  
  and press the Evaluate button. That will open a dialog asking you if you want to reset your password. If Evaluate is not seen, press enter key. When prompted, press the Reset button.

https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-primary-password#w_resetting-your-primary-password-if-you-have-forgotten-it