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Trouble setting up mailbox for Thunderbird running inside Microsoft Remote Desktop

  • 2 replies
  • 3 have this problem
  • 6 views
  • Last reply by drgordon

drgordon
drgordon
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When I try to set up my inbox for my email within Remote Desktop, Thunderbird does find the correct settings, starts to log in and stops with a warning "User canceled primary password entry" and then hangs while Sending login information...

Below that warning, it says Password OK but nothing happens beyond there. Unless I stop it, it stays at the Sending login information... stage for 5-10 minutes before timing out.

What is causing this cancelling of primary password entry? (as in nothing I'm doing).

When I try to set up my inbox for my email within Remote Desktop, Thunderbird does find the correct settings, starts to log in and stops with a warning "User canceled primary password entry" and then hangs while Sending login information... Below that warning, it says Password OK but nothing happens beyond there. Unless I stop it, it stays at the Sending login information... stage for 5-10 minutes before timing out. What is causing this cancelling of primary password entry? (as in nothing I'm doing).
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All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Do you in fact have a primary password in effect as described at https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-primary-password?

Or some other type of access device?

References:

drgordon
drgordon Question owner
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No primary password. I verified. Thunderbird setting up the account in MacOS works fine and is correctly sending and receiving. But hangs when setting up in Thunderbird in Microsoft Remote Desktop. I see you made a bug report because someone else was having a similar issue with a gmail account.