Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sent Emails not synchronising

  • 4 replies
  • 0 have this problem
  • 7 views
  • Last reply by sfhowes

more options

Why does an email I sent appear in Unified Sent but not in the individual sent folder nor on gmail sent?

Why does an email I sent appear in Unified Sent but not in the individual sent folder nor on gmail sent?

All Replies (4)

more options

It may be that the folder is not 'subscribed' in the account, but is in the unified view. Verify that by highlighting account in non-unified view, rightclick ad select 'subscribe'

Helpful?

more options

It was subscribed. When I restart Thunderbird, I often only see the inbox and no other subscribed folders

Helpful?

more options

Your first post discussed the Sent folder, but now you state you just see the Inbox. If we're discussing the unified folders, you might try this: - click help>troubleshootinginformation - scroll down to 'profile folder' and click open folder' - exit thunderbird - click the Mail folder and delete the 'smart mailboxes' folder - restart thunderbird and it will reconstruct the Unified folders - then, if unified view is incomplete, recheck the subscribe status for the accounts.

Helpful?

more options

Gmail automatically copies sent messages to the Sent Mail folder, so 'Place a copy in' in the Copies & Folders section of Account Settings should be unchecked, and the Sent Mail folder subscribed.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.