Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

failed edu email setup

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by christ1

GarboFan
GarboFan
more options

After experiencing problems with my email that no one could explain or remedy, I renamed the TB folder OLDTB and uninstalled the program. I then downloaded and installed TB115.8 using Windows7. I successfully auto added two long-term (I’ve had them for years) comcast.net email accounts. But when I tried to add a long-term gmail account – MyName@utexas.edu – I received the message, “Authentication failed. Either the entered credentials are incorrect or a separate username is required for logging in...” I have verified with Comcast that my username and password for this *.edu account are correct. I tried setting it up manually and that too failed. Any help would be appreciated.

After experiencing problems with my email that no one could explain or remedy, I renamed the TB folder OLDTB and uninstalled the program. I then downloaded and installed TB115.8 using Windows7. I successfully auto added two long-term (I’ve had them for years) comcast.net email accounts. But when I tried to add a long-term gmail account – MyName@utexas.edu – I received the message, “Authentication failed. Either the entered credentials are incorrect or a separate username is required for logging in...” I have verified with Comcast that my username and password for this *.edu account are correct. I tried setting it up manually and that too failed. Any help would be appreciated.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options
when I tried to add a long-term gmail account – MyName@utexas.edu – I received the message, “Authentication failed. Either the entered credentials are incorrect or a separate username is required for logging in...”
I have verified with Comcast that my username and password for this *.edu account are correct.

What has your *.edu Gmail account got to do with Comcast?

I tried setting it up manually and that too failed.

Please explain in detail the exact steps you did, and what happened.