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Can not find answer to removing duplicated folders.

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by david

Gerry_D
Gerry_D
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I don't know when this happened, but somehow it did and I can't find any answers in the previous posts. I have two duplicated folders. One of each seems always empty. One trash folder seemed to contain duplicated sent messages, I deleted them to try to remove the folder, but could not find a way to delete the folder. I would also like to delete the second "Drafts" folder. Would it be necessary to just delete the whole user? How would I save the contents?

TIA. Gerry

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-02-14-08-09-45-bcada7.png

I don't know when this happened, but somehow it did and I can't find any answers in the previous posts. I have two duplicated folders. One of each seems always empty. One trash folder seemed to contain duplicated sent messages, I deleted them to try to remove the folder, but could not find a way to delete the folder. I would also like to delete the second "Drafts" folder. Would it be necessary to just delete the whole user? How would I save the contents? TIA. Gerry https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-02-14-08-09-45-bcada7.png
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david
david
  • Top 10 Contributor
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My approach is this: - determine which folder is being used. For example, if there are two trash folders, delete a message and look to see in which trash folder it was put. Same for a draft message. - once you know which are the unneeded ones, log onto online account and delete there. - then delete in TB. if it refuses, exit and use Windows File Explorer to locate and delete the duplicate.