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Passwords on phone not showing up on laptop

  • 8 replies
  • 0 have this problem
  • 8 views
  • Last reply by Paul

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Hello,

I use the Firefox browser on my phone and laptop, and have Lockwise on my phone where all the passwords are stored. Until yesterday, all these passwords would always appear in my Firefox browser stored passwords. Now, they only show up in Lockwise on my phone and do not show up in the phone or Laptop Firefox browser.

I have followed this guide: https://support.mozilla.org/en-US/kb/end-of-support-firefox-lockwise and am syncing passwords across devices, but this did not solve the problem.

Has anyone else encountered this and know how to fix it?

Thank you.

Hello, I use the Firefox browser on my phone and laptop, and have Lockwise on my phone where all the passwords are stored. Until yesterday, all these passwords would always appear in my Firefox browser stored passwords. Now, they only show up in Lockwise on my phone and do not show up in the phone or Laptop Firefox browser. I have followed this guide: https://support.mozilla.org/en-US/kb/end-of-support-firefox-lockwise and am syncing passwords across devices, but this did not solve the problem. Has anyone else encountered this and know how to fix it? Thank you.

All Replies (8)

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Hi

Firefox Lockwise has not been supported for a few years now. Are you syncing logins from Firefox for iOS on an iPhone?

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Paul said

Hi Firefox Lockwise has not been supported for a few years now. Are you syncing logins from Firefox for iOS on an iPhone?

Yes I am syncing logins, until yesterday all my login info was showing up in Lockwise, Firefox browser for iOS, and the Firefox browser on my laptop. Now they only show up in Lockwise on my phone and nowhere else.

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Hi

We are sorry to hear that this has happened.

This matter is being looked into by our developers and we hope to be able to update you soon with more information.

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Sounds good, I appreciate the response and thanks for looking into it!

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I would suggest writing them down or take screenshots in Lockwise as long as they are still there as we recently have seen quite a few reports with logins getting lost and show marked as deleted in logins.json on desktop devices.

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cor-el said

I would suggest writing them down or take screenshots in Lockwise as long as they are still there as we recently have seen quite a few reports with logins getting lost and show marked as deleted in logins.json on desktop devices.

I was planning on doing this now, however I just checked and now everything is gone from Lockwise. Is there anyway to view a previous sync to get the passwords back? Or are all of my credentials gone?

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I actually discovered that I have most of my credentials on an older phone that I stopped using ~3 months ago. I have put it into airplane mode so that it doesn't get erased, however I'm wondering if there's a way to get everything en masse instead of having to do each one manually. Thanks again.

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Our developers have finished their investigation and an update for Firefox for iOS has been published. This is version number 121.1 and we strongly recommend that you update to this as soon as possible.

If you experienced data loss with the previous update we apologise for the inconvenience this may have caused.

You may be able to recover your logins through one of two ways:

  1. Use an existing backup of your Firefox profile that you may have taken (see this support article) or,
  2. Take a backup of your Firefox profile (this article will help). Keeping Firefox closed, find the file named logins-backup.json. Take a copy of it, rename it to logins.json replacing the existing file with the same name.

We apologise that this has happened. Work is being done internally to reduce the chances of this happening again but we appreciate that this does not make up for the disruption this has caused you.

Modified by Paul

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