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Thunderbird crashes during shutdown [@ shutdownhang | mozilla::SpinEventLoopUntil<T> | mozilla::PreferencesWriter::Flush ]

  • 7 replies
  • 1 has this problem
  • 36 views
  • Last reply by Raymond Raw

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Thunderbird fails during the shutdown process. When the "X" is clicked the main screen goes away and the Windows Task bar icon shows inactive. However, if you watch Windows task manager Thunderbird is using 15 to 25% of the CPU. This may go on for a minute or more after which it will fail with an error and the Thunderbird error screen is displayed. This has been going on for 8 or 10 months now and I have ignored it it because it didn't cause me any problems. I have submitted probably 100 error reports on this. I'm running 115.5.1 (64 bit) under Windows 11.

The only extension I'm running is BirdieSync but Thunderbird fails even with this disabled. I found an old incident related to BitDefender but I do not now and have never run that extension.

This has become a very high priority of late. One of my eMail accounts has changed their sever settings. I need to make changes to that account in Thunderbird. However, because of this failure (i presume) the changes to the account are never saved and I have to remake them ever time I have to restart Thunderbird.

Thunderbird fails during the shutdown process. When the "X" is clicked the main screen goes away and the Windows Task bar icon shows inactive. However, if you watch Windows task manager Thunderbird is using 15 to 25% of the CPU. This may go on for a minute or more after which it will fail with an error and the Thunderbird error screen is displayed. This has been going on for 8 or 10 months now and I have ignored it it because it didn't cause me any problems. I have submitted probably 100 error reports on this. I'm running 115.5.1 (64 bit) under Windows 11. The only extension I'm running is BirdieSync but Thunderbird fails even with this disabled. I found an old incident related to BitDefender but I do not now and have never run that extension. This has become a very high priority of late. One of my eMail accounts has changed their sever settings. I need to make changes to that account in Thunderbird. However, because of this failure (i presume) the changes to the account are never saved and I have to remake them ever time I have to restart Thunderbird.

Modified by Wayne Mery

All Replies (7)

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Sounds like you are crashing. Please post some of your recent crash IDs here. Instructions at https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb

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Here's a bunch of report ids for the last view months.Note that these are not all for the same release of Thinderbird.

Report ID Date Submitted bp-19780e03-433b-49e6-b4e1-2ef5b0231209 2023-12-08, 7:39 p.m. bp-a6daa25e-c470-42e3-af43-5b4560231208 2023-12-08, 5:15 p.m. bp-80e06a6b-2fa4-40ac-9040-5182f0231208 2023-12-08, 5:06 p.m. bp-49d7a73c-a127-43d8-9909-5e8800231208 2023-12-08, 4:35 p.m. bp-b1a7dcb3-86e4-466b-b25a-a81ed0231208 2023-12-08, 4:23 p.m. bp-055f76c0-6ab9-4645-9d86-7fdc30231208 2023-12-07, 10:20 p.m. bp-54a941ce-3e71-426b-828b-02c690231206 2023-12-05, 8:37 p.m. bp-3cb5ee53-0a2c-4372-a5f5-211bb0231126 2023-11-26, 1:06 a.m. bp-d4b4ce47-e3d2-46a2-9050-0cd140231125 2023-11-25, 12:20 a.m. bp-0de5c26e-c1af-4854-a115-79da90231121 2023-11-20, 8:44 p.m. bp-3aa26a7a-2a5f-41db-94db-238ec0231119 2023-11-19, 3:16 p.m. bp-099286ff-8f7c-4f55-a3c0-ce69f0231107 2023-11-06, 7:34 p.m. bp-af6e8363-5e06-4ef4-8592-21b840231107 2023-11-06, 7:27 p.m. bp-cde29631-13ba-41bd-a684-613cf0231019 2023-10-19, 12:26 a.m. bp-35b7179f-a436-4ef6-b45a-484bc0231017 2023-10-17, 1:10 p.m. bp-968615fb-ced7-41e5-be4b-e87ab0231017 2023-10-17, 1:08 p.m. bp-b7a3f467-ce91-4900-82fc-915e10231012 2023-10-12, 12:16 a.m. bp-db02ff0e-ee6d-4b31-82e0-ea5130231011 2023-10-11, 4:14 p.m. bp-c016b7b9-70fc-4c49-840d-448d30230924 2023-09-24, 12:00 a.m. bp-02185988-7b3e-4699-b40f-bf3210230924 2023-09-23, 9:41 p.m. bp-09362ee6-391a-4b80-b7f6-b9ae70230917 2023-09-16, 11:55 p.m. bp-2f4d034b-870e-415e-9c0e-2521f0230904 2023-09-03, 11:39 p.m. bp-a714265c-813d-4b7b-bac1-64db20230831 2023-08-31, 7:06 p.m. bp-6d44a128-350f-46ae-868e-a27df0230831 2023-08-31, 2:00 p.m. bp-d9d99b71-fd91-471e-bced-8c3b40230816 2023-08-15, 9:57 p.m. bp-ee34e528-4f01-4da4-9619-b85660230815 2023-08-14, 10:06 p.m. bp-8b85abc8-4f65-48b5-9dde-515200230728 2023-07-28, 11:37 a.m. bp-6c7e444d-ba82-4a88-b9a2-7abd20230727 2023-07-26, 9:22 p.m. bp-74273b9b-f106-49c1-bb52-66cbb0230727 2023-07-26, 9:16 p.m. bp-2eec4d0d-992d-465d-880a-cb76f0230723 2023-07-23, 7:31 p.m. bp-d214c0c6-4059-4629-a82b-d211f0230709 2023-07-08, 11:16 p.m. bp-ea9a23fb-5eb7-49dd-901f-212770230627 2023-06-26, 8:39 p.m. bp-fd8b224a-78bf-4a5b-8ba0-cdec20230624 2023-06-24, 12:16 p.m. bp-69db721e-d9df-41fd-8c1a-f2c130230621 2023-06-20, 9:04 p.m. bp-31d159e9-bd69-442e-bef4-8ce860230605 2023-06-05, 12:49 p.m. bp-49e18b5d-2488-42d7-a165-8156b0230605 2023-06-05, 12:22 p.m. bp-445cc60a-47c0-4f77-9b43-e55090230602 2023-06-01, 10:39 p.m. bp-75088341-f1d4-4e99-9787-622ce0230515 2023-05-14, 9:21 p.m. bp-879ddec9-a90f-486f-8bed-ef8820230420 2023-04-19, 8:11 p.m.

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Thanks for the crash reports. I have updated https://bugzilla.mozilla.org/show_bug.cgi?id=1710018

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I appear to have the same problem, which has only begun in the last few days (since 19/12/2023). I have submitted crash reports, the most recent of which is bp-177a4188-3712-4c92-831d-1bed90231227 I hope this helps.

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anne.a.simpson said

I appear to have the same problem, which has only begun in the last few days (since 19/12/2023). I have submitted crash reports, the most recent of which is bp-177a4188-3712-4c92-831d-1bed90231227 I hope this helps.

Anne,

Does Raymond's description at the top of https://support.mozilla.org/en-US/questions/1433409 match your steps to reproduce?

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Wayne, yes, very similar. When Thunderbird is open there are four instances of thunderbird.exe visible in the task manager. I hit File | Exit, and the GUI remains open for around a minute, then the GUI closes, and three of the four .exes disappear from task manager, the fourth disappears a few seconds later.

However, while going over this again I noticed something, the message in the bottom left corner of the interface was referring to my Outlook account "sending secure login information to ...@outlook.com". I checked the settings on that account in Thunderbird and set it to never check for new messages (it's a rarely-used account), and not to empty the deleted folder on exit, and since doing that TB has behaved perfectly.

So (at least in my case), not a bug, rather some failure to connect to the office365 mail server.

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I unchecked the options that Anne noted on my one Outlook account but it had no effect. Thunderbird still failed during shutdown.

When I exit Thurderbird the GUI process exits and only one of the other processes remains running. It is using a relatively hi CPU. Tonight it was about 22%. After about 30 seconds I then get the failure message and this process has exited.

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