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FIREFOX CRASHES

  • 6 replies
  • 1 has this problem
  • 4 views
  • Last reply by Catt1960

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firefox has fully stoped working for me, i cant open even one tab a message appears that says' guh your tab has crashed' i cant do absolutely anything, please i need help

firefox has fully stoped working for me, i cant open even one tab a message appears that says' guh your tab has crashed' i cant do absolutely anything, please i need help

All Replies (6)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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bp-944554e0-83c6-485a-9521-180c00231206 bp-a46d9977-90a6-45d5-bc5b-ee9aa0231206 bp-82bf5ef5-d0ef-469a-9135-ce13f0210905 bp-545437c1-0972-4ad1-889a-911a70210103 bp-95a219e3-8f77-4fd9-b8d4-c19390200109

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Hi

Would I be right in thinking that you are using ESET security software on you device?

If you, you may want make sure it has been fully updated.

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The report IDs you posted are crashes from older Firefox versions (107 and 114) and aren't of much use. Note that with a tab crash (Gah. Your tab just crashed) you rarely get the choice to submit a crash report and thus can be hard to troubleshoot if you can't submit a crash report.

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

Download the latest vc_redist.x64 and vc_redist.x86 files.

You need to reboot the computer.


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yes i have, but i havent renew my subscription, does this have something to do with it?

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so if a renew my subscription to ESET security the problem will be solved? the windows defend program it appears that my laptop is secured of any viruses