Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Chrome email window does not close

  • 1 reply
  • 0 have this problem
  • 15 views
  • Last reply by lepowsky

lepowsky
lepowsky
more options

I use a pop3 server on a local email client. When I accidentally click on a mailto: address, a chrome window pops up. I used to get a Firefox window but that has changed.

This is a problem because the Chrome window cannot be closed unless I go to the Task Manager and end the Chrome process.

What can I do to prevent Chrome from being called when I click an email address in Firefox?

In order, the attached images show:

1 What happens when I click on an email address 2 What happens when I click the X tab on the Chrome window 3 What the task manager looks like - 5 processes running! 4 The Chrome processes have been killed.

Please help!

I use a pop3 server on a local email client. When I accidentally click on a mailto: address, a chrome window pops up. I used to get a Firefox window but that has changed. This is a problem because the Chrome window cannot be closed unless I go to the Task Manager and end the Chrome process. What can I do to prevent Chrome from being called when I click an email address in Firefox? In order, the attached images show: 1 What happens when I click on an email address 2 What happens when I click the X tab on the Chrome window 3 What the task manager looks like - 5 processes running! 4 The Chrome processes have been killed. Please help!
Attached screenshots

All Replies (1)

lepowsky
lepowsky Question owner
more options

Update:

The first time this happened I deleted Chrome from my PC. But apparently it was reinstalled, problably with with a Windows update, or some other app's automatic updates.

Now, I deleted Chrome again, but this time I tested it to make sure that Chrome was not being called from somewhere in the depths of my operating system. It was not. I was offered the option of selecting another app to use - which was a pain because my email (Postbox) is not one of the mega-apps for email. Obviously, this is not a Firefox issue.

Now I need to test and see if it happens again. No more automatic updates for me.