Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Malicious Download Detected

  • 3 replies
  • 1 has this problem
  • 18 views
  • Last reply by zeroknight

ldean6779
ldean6779
more options

I recently purchased a Sandisk Ultra Flair flash drive because I wanted to password protect some files. The flash drive requires me to download the Private Access software from the Western Digital web site. When I try to do this the Mozilla browser states "Malicious Download Detected" and cancels the download. Does anyone have any suggestions? I went to the Privacy and Security part of Settings, and unchecked the Deceptive Content setting, but Firefox still would not let me download the software. Perhaps the change to the setting I tried did not register in Settings, but here I am asking for your help. Thanks.

I recently purchased a Sandisk Ultra Flair flash drive because I wanted to password protect some files. The flash drive requires me to download the Private Access software from the Western Digital web site. When I try to do this the Mozilla browser states "Malicious Download Detected" and cancels the download. Does anyone have any suggestions? I went to the Privacy and Security part of Settings, and unchecked the Deceptive Content setting, but Firefox still would not let me download the software. Perhaps the change to the setting I tried did not register in Settings, but here I am asking for your help. Thanks.

All Replies (3)

Dropa
Dropa
more options

That is a option and I never use that. That sounds more likely a false positive and Firefox doesn't scan for virus that is whatever security software your using or Addon that is doing that or giving out that info.

James
James
  • Top 25 Contributor
  • Moderator
more options

https://support.mozilla.org/en-US/kb/block-deceptive-content-and-dangerous-downloads-firefox https://support.mozilla.org/en-US/kb/where-find-and-manage-downloaded-files-firefox#w_download-protection

Modified by James

zeroknight
zeroknight
more options

I went to https://support-en.wd.com/app/products/product-detailweb/p/8773 and was able to download https://downloads.sandisk.com/downloads/privateaccess-win.exe without any warning.

Are you sure this message is coming from the browser and not third-party software? Does it still happen in Troubleshoot Mode?