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Amazon "alternate views" of products inop

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  • Last reply by pgracer2022

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In the image below you will see a large photo with thumbnails to its left. I should be able to "mouse-over" the thumbnails to access the related image, or simply click it... but yesterday that all stopped working in Firefox. I just installed "Brave" and it all works fine. Was there an update change that could cause the function to stop working? I haven't changed any settings, that I am aware of...3/4" Alphabet Mini Steel Branding Irons Kit for Hats, Wood Burning, DIY Beginner Adult Crafts Bullet Points (Original Font)

In the image below you will see a large photo with thumbnails to its left. I should be able to "mouse-over" the thumbnails to access the related image, or simply click it... but yesterday that all stopped working in Firefox. I just installed "Brave" and it all works fine. Was there an update change that could cause the function to stop working? I haven't changed any settings, that I am aware of...[https://www.amazon.com/Alphabet-Branding-Burning-Beginner-Original/dp/B0BQXBC81M/ref=pd_ybh_a_sccl_4/146-0157330-3939613?pd_rd_w=2K6CU&content-id=amzn1.sym.67f8cf21-ade4-4299-b433-69e404eeecf1&pf_rd_p=67f8cf21-ade4-4299-b433-69e404eeecf1&pf_rd_r=21MAYPHJY54RM40M4J5Q&pd_rd_wg=kEru4&pd_rd_r=ebdb7546-9809-46b1-848b-2fec0de0ae3d&pd_rd_i=B0BQXBC81M&th=1 3/4" Alphabet Mini Steel Branding Irons Kit for Hats, Wood Burning, DIY Beginner Adult Crafts Bullet Points (Original Font) ]
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Chosen solution

Did you try to clear cookies and cache and check for issues with content blocking extensions ? You can try these steps in case of issues with webpages:

You can check the Web Console for relevant-looking messages.

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
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Chosen Solution

Did you try to clear cookies and cache and check for issues with content blocking extensions ? You can try these steps in case of issues with webpages:

You can check the Web Console for relevant-looking messages.

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
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Thank you for your responses! You would think that remembering to clear history and cache would be the first thing to try, but we, I, tend to look past the simple!