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your update does not work. cannot bring up firefox. error - platform version 118.0.2 is not compatable with minversion > '18.0.2' ? ?

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  • Last reply by cor-el

bobtomas357
bobtomas357
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your system asked to do update. I said 'OK' downloaded and hung system with error message - Platform version '18.0.2' NOT compatable with minversion > = 118.0.1 or maxversion<= 118.0.1 . my firefox is dead. cannot recover. ? ? Please reply

your system asked to do update. I said 'OK' downloaded and hung system with error message - Platform version '18.0.2' NOT compatable with minversion > = 118.0.1 or maxversion<= 118.0.1 . my firefox is dead. cannot recover. ? ? Please reply

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cor-el
cor-el
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An error message about XPCOM missing or about platform version usually happens because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox program folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You need to do a clean reinstall and remove the Firefox program folder to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.