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Primary PW not working

  • 1 reply
  • 0 have this problem
  • 6 views
  • Last reply by Dropa

elisabery48
elisabery48
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I cannot use mozilla as it keeps asking for my primary password and the one I have does not work. I have also lost a lot of my info in my tabs at top to link to accts. When I click the upper right under my email it says account discontinued????????

I have tried to reinstall a number of times and I'm exhausted. I'm not good at this (aging Boomer Grandma) Sometimes security goes way too far. Tired. Can you fix this?

I cannot use mozilla as it keeps asking for my primary password and the one I have does not work. I have also lost a lot of my info in my tabs at top to link to accts. When I click the upper right under my email it says account discontinued???????? I have tried to reinstall a number of times and I'm exhausted. I'm not good at this (aging Boomer Grandma) Sometimes security goes way too far. Tired. Can you fix this?

All Replies (1)

Dropa
Dropa
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Firefox doesn't use PW to use the browser. So did you logout of all devices to insure something is blocking the login? Login is mostly used to do Sync you don't need it to use the Browser. You also should get someone trusted to help if your computer if your not sure what sync is doing.

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