Subject: Issue with Video Playback on Firefox Dear Support Team, I hope this message finds you well. I am writing to report a recurring issue I have been facing with video playback on Firefox while using WhatsApp Web. Whenever I attempt to play received videos on WhatsApp Web through Firefox, I encounter an error message stating "The video cannot be played." I have attempted various troubleshooting steps to resolve this issue, but unfortunately, it persists. Here is a summary of the troubleshooting steps I have taken: Ensured that I am using the latest version of Firefox. Confirmed that media playback technologies like HTML5 are enabled in Firefox. Disabled all browser extensions and add-ons to rule out conflicts. Checked and adjusted browser video playback settings. Cleared browser cache and data. Despite these efforts, the problem persists, and I am unable to play WhatsApp Web videos on Firefox. This issue is particularly inconvenient, and I rely on WhatsApp Web for communication. I kindly request your assistance in resolving this matter as soon as possible. If there are any specific Firefox or WhatsApp Web settings that need to be adjusted or if there is any additional information you require from me, please do not hesitate to let me know. I am eager to have this issue resolved and appreciate your prompt attention to it. Thank you for your assistance. Sincerely, Reza