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Shopify not working

  • 3 replies
  • 0 have this problem
  • 114 views
  • Last reply by cor-el

mikeegan2000
mikeegan2000
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I am trying to set up a Shopify page. It was working fine until today. The page is now redirecting me to the sign in page every time I attempt an action. Shopify support says that they were able to perform these actions on my account from their end. Also, I was able to complete the tasks from Microsoft Edge. Any suggestions.

I am trying to set up a Shopify page. It was working fine until today. The page is now redirecting me to the sign in page every time I attempt an action. Shopify support says that they were able to perform these actions on my account from their end. Also, I was able to complete the tasks from Microsoft Edge. Any suggestions.

Chosen solution

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

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All Replies (3)

zeroknight
zeroknight
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Chosen Solution

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

mikeegan2000
mikeegan2000 Question owner
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Thank you zeronight. I created a new profile in firefox and, for now, all is well. I would love to know how/why this happened and if there is a way to make my original profile work. I would rather just have one profile, but you gotta do what you gotta do. Again, thank you so much!

cor-el
cor-el
  • Moderator
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This could be a problem with the cookies.

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

If clearing cookies doesn't help, it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.