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File downloads

  • 1 reply
  • 0 have this problem
  • 9 views
  • Last reply by cor-el

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I am unable to download files from links sent to me from various sources. I always get the message that the download failed. I use macOS Ventura 13.5, and ad blocking and antivirus software. I've reviewed previous suggestions on Firefox's website, but those suggestions I understand haven't corrected the problem. Any suggestions?

I am unable to download files from links sent to me from various sources. I always get the message that the download failed. I use macOS Ventura 13.5, and ad blocking and antivirus software. I've reviewed previous suggestions on Firefox's website, but those suggestions I understand haven't corrected the problem. Any suggestions?

All Replies (1)

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This can possibly be caused by security (A/V) software that is interfering with the download.

Try to disable real-time scanning in your security software temporarily to see if that makes a difference.