firefox certificate invalid at Xfinity online.
I have Firefox 115.1.0esr on Windows 7 desk top PC. When I try to log in to my Comcast Xfinity online account they say my browser certificate is invalid and I can't log in. Any suggestions? Thanks
All Replies (3)
Hi, it's not your browser's certificate.
Many users have reported a connection problem on a page with an address at idm.xfinity.com -- Xfinity's various other servers work fine. Unfortunately, this is a problem on the server (or in their Content Distribution Network) where it looks like someone forgot to update a certificate.
Firefox may be the last browser that does a real-time check for whether a site certificate has been revoked, so it is the first affected by this kind of problem. Firefox doesn't have a way to exempt one site from this check; it is all sites or no sites. For that reason, if you are okay with checking your email in another browser for a while, that probably is safest, rather than me describing how to turn off certificate revocation checking globally.
A couple other things you could look at:
(A) Purge Firefox's web content cache to remove possibly conflicting files. See:
How to clear the Firefox cache (only select Cached web content, don't clear all cookies and site data)
If you have a large hard drive, this might take a few minutes.
(B) Try using one of these URLs to access your Xfinity mail
Direct email link: https://xfinityconnect.email.comcast.net/
New hub page: https://www.xfinity.com/hub/ -- toward the upper right, there's an account button (looks like a little head and shoulders in a circle) that opens a panel to sign in. Any luck using the "Check Email" link on that account panel?
Thanks jscher, I've been over resetting, testing everything etc with Xfinity. They first said they didn't see a problem at my end then the next day they said it appears to be a problem with Firefox. After trying all these things ( including everything you sent - Thanks) maybe it is just a problem with Firefox certificates and they will correct it if I wait a few days. I don't have another browser. I may load Chrome if it will run on Win 7. Thanks for your reply.
If you don't have another option, the following thread has the steps to disable checking whether a certificate was revoked. You might only need to use it while signing in, so you could limit your exposure. See: