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Cannot download firefox

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  • Last reply by James

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Hi Firefox team,

The instructions to download Firefox are not working for my laptop.

when I try and follow instructions (see image 1) there is no choice in app settings, or advanced app settings, see image 2.

and if I try downloading directly from app store, as advised in image 3, there is no firefox app that comes up, see image 4.

this is a new Lenovo laptop, not sure which windows it is running.

Hope you can help, I really like firefox,

Kind regads, Zoe

Hi Firefox team, The instructions to download Firefox are not working for my laptop. when I try and follow instructions (see image 1) there is no choice in app settings, or advanced app settings, see image 2. and if I try downloading directly from app store, as advised in image 3, there is no firefox app that comes up, see image 4. this is a new Lenovo laptop, not sure which windows it is running. Hope you can help, I really like firefox, Kind regads, Zoe
Attached screenshots

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https://apps.microsoft.com/store/detail/mozilla-firefox/9NZVDKPMR9RD

Any particular reason why you want the version on the Microsoft Store and not the setup from Mozilla? https://www.mozilla.org/firefox/all/#product-desktop-release