Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Arlo security cameras and HEVC codec

  • 4 replies
  • 0 have this problem
  • 2 views
  • Last reply by cor-el

tstr14
tstr14
more options

I am using Arlo security cameras which store the video captures as MP4 files. The Arlo app has video playback feature that works in Chrome or Edge but does not work in FireFox. From what I have been abe to glean from searches, Arlo uses HEVC Codec that FireFox either isn't compatible with or is lacking the codec. Any suggestions?

I am using Arlo security cameras which store the video captures as MP4 files. The Arlo app has video playback feature that works in Chrome or Edge but does not work in FireFox. From what I have been abe to glean from searches, Arlo uses HEVC Codec that FireFox either isn't compatible with or is lacking the codec. Any suggestions?

All Replies (4)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Modified by TyDraniu

tstr14
tstr14 Question owner
more options

Short of abandoning FireFox and going with Edge, is there a workaround?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Locking thread to prevent further spamming.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Noticed some new work being done in Firefox 120 on HEVC support, so you may want to keep an eye on this (unlocking for now).

  • 1842838 - (hevc) [meta] HEVC (H265) playback related bugs

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)