Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

back up firefox account

  • 2 replies
  • 0 have this problem
  • 18 views
  • Last reply by cor-el

c.caly
c.caly
more options

Hello,

my computer crashed yesterday because my ssd of my computer broke, therefore i had to reinstall firefox. Having done so and looging in, i cannot find my bookmarks, passowords, history, etc. I am sure i had my account always synced.

i would appricate your help.

With kind regards

Celine

Hello, my computer crashed yesterday because my ssd of my computer broke, therefore i had to reinstall firefox. Having done so and looging in, i cannot find my bookmarks, passowords, history, etc. I am sure i had my account always synced. i would appricate your help. With kind regards Celine

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Celine, Sync isn't always speedy, but it's also possible that your data isn't actually there. To see what is up in the Sync cloud, try this:

(1) Install the following add-on: https://addons.mozilla.org/firefox/addon/about-sync/

(2) Type or paste about:sync in the address bar and press Enter to load the extension page

(3) The page should display several sections for each category that was set to Sync. If you click the Records (table) tab in a section, it should show what is on the server.

Can you see your data there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you possibly reset the password of the Sync account because you forgot the password?

Resetting the password for the Firefox Account because you do not remember the password will remove all data stored on the Sync server because this password is used to encrypt your data before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.