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When I paste any text, Firefox will crash, help plz!

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  • 1 has this problem
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  • Last reply by REI

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When I use CTRL+V or even right-click to paste any text, Firefox crashes and displays an error. My Firefox version is the latest, 113.0.1. I tried entering safe mode and disabling all plugins, but the error still occurs. I also tried reinstalling Firefox, but the issue persists. However, other browsers work fine. I would greatly appreciate your assistance. Here is my error report:


AdapterDeviceID: 0x1d01 AdapterDriverVersion: 30.0.14.7381 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: %7B2e17e2b2-b8d4-4a67-8d7b-fafa6cc9d1d0%7D:2.1.1,%7B4a313247-8330-4a81-948e-b79936516f78%7D:3.0.12,juraj.masiar%40gmail.com_ScrollAnywhere:9.2,tongwen%40softcup:2.2.0,glitterdrag%40harytfw:1.56.11,s3download%40statusbar:5.12,uBlock0%40raymondhill.net:1.49.2,%7B506e023c-7f2b-40a3-8066-bc5deb40aebe%7D:3.2.7,hotfix-update-xpi-intermediate%40mozilla.com:1.0.6,weautopagerize%40wantora.github.io:1.7.6,addon%40darkreader.org:4.9.63,helper%40savefrom.net:9.91,FirefoxColor%40mozilla.com:2.1.7,%7B7be2ba16-0f1e-4d93-9ebc-5164397477a9%7D:0.6.3.3,pixivadhide%40hayami.servehttp.com:0.37,%7B036a55b4-5e72-4d05-a06c-cba2dfcc134a%7D:9.7.2.1,webpconverter%40hilberteikelboom.nl:1.2.9,the-content-farm-terminator%40hyperbola.me:4.2.0,%7Bf6cad17e-f1e1-4512-ab72-adb4e12e9daa%7D:1.0,select-after-closing-current%40qw.linux-2g64.local:5.3,default-zoom%40jamielinux.com:1.1.3,customscrollbars%40computerwhiz:4.2.2,%7Babb0d505-379c-486f-8ada-abbcb0dc9ab0%7D:0.1.7,%40hideyoutubecontrolls:3.1.4,personal_blocklist%40wildsky.cc:3.4.0,right_next%40t7yang:2.0.2,%7Bccc02f4b-ecc2-4b21-932c-041d59bd40de%7D:0.9.1,admin%40fastaddons.com_SearchResultPreviews:3.5,%7B5a898e4e-6b5c-4acf-9e29-4c791d3b5f2e%7D:0.4.2.4,%7B27376da4-366d-4549-878e-5934e0114107%7D:1.9.1,%7B58204f8b-01c2-4bbc-98f8-9a90458fd9ef%7D:0.3.37,avi6106%40gmail.com:1.7.9,clearcache%40michel.de.almeida:3.2,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:113.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,google%40search.mozilla.org:1.4,ddg%40search.mozilla.org:1.4,readmoo%40search.mozilla.org:1.2,wikipedia%40search.mozilla.org:1.3,firefox-compact-dark%40mozilla.org:1.2,addons-search-detection%40mozilla.com:2.0.0 AppInitDLLs: %ProgramFiles%\MacType\MacType64.dll AvailablePageFile: 9808240640 AvailablePhysicalMemory: 3343482880 AvailableVirtualMemory: 8792887980032 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20230511191846 CPUMicrocodeVersion: 0x28 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown disabled -- Operating system not supported CrashTime: 1684683469 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true ExperimentalFeatures: accessibility.cache.enabled,devtools.inspector.compatibility.enabled GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1684127100 LauncherProcessState: 1

Throttleable: 1 TotalPageFile: 17089462272 TotalPhysicalMemory: 8545705984 TotalVirtualMemory: 8796092891136 UptimeTS: 2249.70381867 User32BeforeBlocklist: 1 UtilityProcessStatus: Running Vendor: Mozilla Version: 113.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4

MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 服務提供者 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP 服務提供者 : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 服務提供者 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP 服務提供者 : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: zh-TW

When I use CTRL+V or even right-click to paste any text, Firefox crashes and displays an error. My Firefox version is the latest, 113.0.1. I tried entering safe mode and disabling all plugins, but the error still occurs. I also tried reinstalling Firefox, but the issue persists. However, other browsers work fine. I would greatly appreciate your assistance. Here is my error report: AdapterDeviceID: 0x1d01 AdapterDriverVersion: 30.0.14.7381 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: %7B2e17e2b2-b8d4-4a67-8d7b-fafa6cc9d1d0%7D:2.1.1,%7B4a313247-8330-4a81-948e-b79936516f78%7D:3.0.12,juraj.masiar%40gmail.com_ScrollAnywhere:9.2,tongwen%40softcup:2.2.0,glitterdrag%40harytfw:1.56.11,s3download%40statusbar:5.12,uBlock0%40raymondhill.net:1.49.2,%7B506e023c-7f2b-40a3-8066-bc5deb40aebe%7D:3.2.7,hotfix-update-xpi-intermediate%40mozilla.com:1.0.6,weautopagerize%40wantora.github.io:1.7.6,addon%40darkreader.org:4.9.63,helper%40savefrom.net:9.91,FirefoxColor%40mozilla.com:2.1.7,%7B7be2ba16-0f1e-4d93-9ebc-5164397477a9%7D:0.6.3.3,pixivadhide%40hayami.servehttp.com:0.37,%7B036a55b4-5e72-4d05-a06c-cba2dfcc134a%7D:9.7.2.1,webpconverter%40hilberteikelboom.nl:1.2.9,the-content-farm-terminator%40hyperbola.me:4.2.0,%7Bf6cad17e-f1e1-4512-ab72-adb4e12e9daa%7D:1.0,select-after-closing-current%40qw.linux-2g64.local:5.3,default-zoom%40jamielinux.com:1.1.3,customscrollbars%40computerwhiz:4.2.2,%7Babb0d505-379c-486f-8ada-abbcb0dc9ab0%7D:0.1.7,%40hideyoutubecontrolls:3.1.4,personal_blocklist%40wildsky.cc:3.4.0,right_next%40t7yang:2.0.2,%7Bccc02f4b-ecc2-4b21-932c-041d59bd40de%7D:0.9.1,admin%40fastaddons.com_SearchResultPreviews:3.5,%7B5a898e4e-6b5c-4acf-9e29-4c791d3b5f2e%7D:0.4.2.4,%7B27376da4-366d-4549-878e-5934e0114107%7D:1.9.1,%7B58204f8b-01c2-4bbc-98f8-9a90458fd9ef%7D:0.3.37,avi6106%40gmail.com:1.7.9,clearcache%40michel.de.almeida:3.2,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:113.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,google%40search.mozilla.org:1.4,ddg%40search.mozilla.org:1.4,readmoo%40search.mozilla.org:1.2,wikipedia%40search.mozilla.org:1.3,firefox-compact-dark%40mozilla.org:1.2,addons-search-detection%40mozilla.com:2.0.0 AppInitDLLs: %ProgramFiles%\MacType\MacType64.dll AvailablePageFile: 9808240640 AvailablePhysicalMemory: 3343482880 AvailableVirtualMemory: 8792887980032 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20230511191846 CPUMicrocodeVersion: 0x28 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown disabled -- Operating system not supported CrashTime: 1684683469 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true ExperimentalFeatures: accessibility.cache.enabled,devtools.inspector.compatibility.enabled GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1684127100 LauncherProcessState: 1 Throttleable: 1 TotalPageFile: 17089462272 TotalPhysicalMemory: 8545705984 TotalVirtualMemory: 8796092891136 UptimeTS: 2249.70381867 User32BeforeBlocklist: 1 UtilityProcessStatus: Running Vendor: Mozilla Version: 113.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 RSVP TCPv6 服務提供者 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP 服務提供者 : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 服務提供者 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP 服務提供者 : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a useragent_locale: zh-TW

All Replies (2)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Okay

bp-2c24db45-2f29-462b-b4f1-bcf250230521 bp-4a238316-0e22-46ef-9961-3badd0230521 bp-849d0471-f4f7-41ae-bb05-b28d40230521 bp-13561ad7-b517-4e32-b971-c715f0230521 bp-45db7564-7e9c-4d47-8317-a433e0230521

I found in your previous responses in similar queries that the crashing issue may be caused by the settings of ESET's secure browser protection. I initially suspect it could be the same reason, and I am currently investigating. Thank you, you guys are awesome :)